Frequently asked questions
Brand & Product
Where is Silverist based?
We're located in Los Angeles, California.
Where are Silverist products made?
Our products are developed and manufactured in the USA with globally sourced ingredients and packaging.
Could I use Silverist products even if I don't have gray or silver hair?
Silverist products are crafted for natural gray hair, focusing on the unique needs of silver strands. However, the products have been tested on all hair types and can absolutely be used even if you don't have natural gray hair.
If you share concerns like moisture, shine, smoothness, scalp care, or heat protection, Silverist formulas may be your hair's perfect match.
The Lustrous Rituals Buildable Tone Shampoo is the most suitable for gray, silver, and blonde stranded hair.
Are Silverist products safe to use on color-treated hair?
Yes, Silverist formulas are free of harsh ingredients and non-stripping to your hair. If you are dyeing your hair to cover grays, your hair is still gray underneath. Silverist formulas provide conditioning and nourishing to your hair and scalp while being gentle to any hair dyes present.
Why sulfate-free matters for your hair and what to expect?
Sulfates, such as Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES), are commonly found not only in shampoos but also in dish soaps and household cleaners. These powerful surfactants are great for cutting through grease and grime, but on your hair, they can be overly harsh, stripping your scalp and hair of its natural oils.
Switching to sulfate-free products offers a gentler alternative that helps maintain your hair’s moisture and condition, especially for natural silver grays. If you're currently using a product with sulfates, you might notice a softer, less foamy lather that what you're used to. This is part of a more gentle cleansing process that does not strip your hair and scalp of natural oils it needs to be in its best condition.
If you feel your hair needs it, a second cleanse can help ensure all impurities are removed and allow your hair and scalp to better absorb nourishing ingredients. With the second wash, you may also notice a richer lather and that fresh, clean feeling—without the harsh effects of sulfates.
Why would I switch to a silicone-free product and what to expect?
Silicones, like Dimethicone, and Cyclopentasiloxane, are common in conditioners and shampoos, providing a smooth, silky feel that helps with detangling and adds shine. However, silicones are synthetic ingredients that coat the hair, acting like a plastic barrier. This layer blocks moisture and nutrients from penetrating the hair. Over time, they can create build-up on the hair that becomes especially noticeable on natural gray silvers.
Switching to silicone-free products allows your hair to absorb moisture and nutrients again, but if you are currently using a silicone-based product, it may take 5-7 washes for the silicone layer to fully wash away. During this time, your hair might feel drier or less silky, but that’s because you’re shedding the synthetic coating. As your hair adjusts, the natural hydration from clean ingredients will restore softness and shine without the buildup.
Are the products fragrance-free?
All Silverist formulas are free of artificial fragrance and contain natural fragrances only. Silverist's signature fragrance is designed to boost the mood and nourish the hair and scalp. The natural ingredients that give the product its scent are citrus, apple, green parsley, geranium rose, lily of the valley, rosemary, and sage clary.
Are the formulas gluten-free?
While we do not add gluten to our formulas, Silverist formulas are not certified gluten-free. We do not perform additional gluten-free testing. If you are concerned about a gluten reaction or allergy, we recommend you do a patch test prior to use and consult your physician.
Does Silverist test on animals?
No, all our products are cruelty-free.
Are the formulas dermatologist tested?
Yes, all Silverist formulas have been dermatologist-tested.
Shipping
Where do you ship?
Currently, we offer shipping within the USA only, but we're excited to be working on global shipping coming soon! Stay tuned for updates.
Order Processing + Shipping Information
Orders will be processed within 1-3 business days (M-F) for shipping.
We currently ship orders via USPS Priority Mail only.
Shipping is free on orders over $50. For all other orders, a shipping rate will be applied at checkout.
Returns
Do you take returns?
Silverist Return Policy
At Silverist, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return window from the date of receipt.
How to Initiate a Return
To initiate a return, please contact us at hello@silverist.com with your order number and reason for return. We will provide you with a return authorization. Please note that all returns require prior authorization.
Return Process
Once your return is authorized, we'll contact you with directions on how to ship the product back. We'll process your return and issue a refund to your original payment method, minus a 15% restocking fee.
I received the wrong product/damaged product. What should I do?
Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please contact us immediately at hello@silverist.com. We will promptly address the issue and ensure you receive a replacement at no additional cost.
What is the exchange policy?
We currently do not offer exchanges.
For questions or concerns, please contact us at hello@silverist.com.
